Refund Policy
RETURN & REFUND POLICY
30-Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
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Be unworn and unused
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Be in original condition
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Include original tags and packaging
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Have proof of purchase (order confirmation or receipt)
Items sent back without meeting these requirements may be rejected.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
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Worn or washed apparel
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Undergarments, swimwear, or intimate items
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Gift cards
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Final sale items
Exchanges
We replace items only if they arrive damaged or defective.
To request an exchange, email:
something.light@outlook.com
Include:
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Order number
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Photo of the issue
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Item name & size
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
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Refunds are issued to your original payment method
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Processing time: 3–7 business days (bank processing times may vary)
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your card provider
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Contact your bank
If it still hasn’t appeared, email:
something.light@outlook.com
Sale Items
Sale or discounted items are final sale and cannot be refunded.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Important Shipping Note
Once a package is shipped and accepted by the carrier, delivery is handled by the shipping provider.
For delays or tracking issues, please contact the carrier directly using your tracking number.
If you want, I can now write your Privacy Policy — that’s actually the one Shopify requires most strictly for compliance (and helps avoid payment processor issues).
